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Autor/inn/en | Ashar, Hanna; Geiger, Sharon |
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Titel | Using the Baldrige Criteria To Assess Quality in Libraries. |
Quelle | In: Library Administration and Management, 12 (1998) 3, S.147-55 |
Sprache | englisch |
Dokumenttyp | gedruckt; Zeitschriftenaufsatz |
ISSN | 0888-4463 |
Schlagwörter | Academic Libraries; Evaluation Criteria; Evaluation Methods; Leadership; Library Development; Library Services; Program Effectiveness; Public Libraries; Quality Control; School Libraries; Total Quality Management College; Colleges; University; Universities; Libary; Libraries; Hochschule; Fachhochschule; Universität; Bibliothek; Hochschulbibliothek; Führung; Führungsposition; Bibliotheksplanung; Bibliotheksarbeit; Public library; Stadtbücherei; Öffentliche Bibliothek; Qualitätskontrolle; School library; Schulbibliothek; Quality management; Qualitätsmanagement |
Abstract | The Malcolm Baldrige National Quality Award (MBNQA) for quality programs has seven categories against which organizations are evaluated (leadership, information and analysis, strategic/operational quality planning, human resources, process management, quality/performance results, customer/student satisfaction). A preliminary quality-assessment tool for public, school, and academic libraries is suggested based on these categories. The Quality Assessment Questionnaire is included. (AEF) |
Erfasst von | ERIC (Education Resources Information Center), Washington, DC |